{"id":89291,"date":"2025-12-16T02:22:26","date_gmt":"2025-12-15T23:22:26","guid":{"rendered":"https:\/\/softico.ua\/?p=89291"},"modified":"2026-02-02T23:36:17","modified_gmt":"2026-02-02T20:36:17","slug":"suchasna-itsm-sistema-tiketingu-manageengine","status":"publish","type":"post","link":"https:\/\/softico.ua\/uk\/articles\/suchasna-itsm-sistema-tiketingu-manageengine\/","title":{"rendered":"\u0421\u0443\u0447\u0430\u0441\u043d\u0430 ITSM-\u0441\u0438\u0441\u0442\u0435\u043c\u0430 \u0442\u0456\u043a\u0435\u0442\u0438\u043d\u0433\u0443 ManageEngine"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:32px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:0px;--awb-padding-top-small:0px;--awb-padding-right-small:34px;--awb-padding-bottom-small:0px;--awb-padding-left-small:34px;--awb-margin-top:-50px;--awb-margin-bottom-small:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:calc( 1220px + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion-flex-column\" style=\"--awb-padding-top:0px;--awb-padding-top-small:30px;--awb-padding-right-small:0px;--awb-padding-left-small:10px;--awb-bg-size:cover;--awb-width-large:65%;--awb-margin-top-large:0px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:0px;--awb-width-medium:65%;--awb-order-medium:0;--awb-spacing-right-medium:0px;--awb-spacing-left-medium:0px;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:0px;--awb-spacing-right-small:0px;--awb-spacing-left-small:calc( 0 * calc( 100% - 0 ) );\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;600&display=swap\" rel=\"stylesheet\">\n\n<div class=\"breadcrumbs-softico\">\n  <a href=\"https:\/\/softico.ua\/uk\/\">\u0413\u043e\u043b\u043e\u0432\u043d\u0430<\/a>\n  <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/10\/Union-3.svg\" alt=\">\">\n\n  <a href=\"https:\/\/softico.ua\/uk\/manufacturer\/\">\u0412\u0438\u0440\u043e\u0431\u043d\u0438\u043a\u0438<\/a>\n  <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/10\/Union-3.svg\" alt=\">\">\n\n  <a href=\"https:\/\/softico.ua\/uk\/manufacturer\/manageengine\/\">ManageEngine<\/a>\n  <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/10\/Union-3.svg\" alt=\">\">\n\n  <span>\u0421\u0442\u0430\u0442\u0442\u044f<\/span>\n<\/div>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;600;700&display=swap\" rel=\"stylesheet\">\n\n<div class=\"manageengine0912-section\">\n  <span class=\"manageengine0912-badge\">\u0421\u0442\u0430\u0442\u0442\u044f<\/span>\n\n  <h1 class=\"manageengine0912-title\">\n\u0421\u0443\u0447\u0430\u0441\u043d\u0430 ITSM-\u0441\u0438\u0441\u0442\u0435\u043c\u0430 \u0442\u0456\u043a\u0435\u0442\u0438\u043d\u0433\u0443: \u044f\u043a \u043f\u0456\u0434\u0432\u0438\u0449\u0438\u0442\u0438 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0438\u0432\u043d\u0456\u0441\u0442\u044c \u0406\u0422-\u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438 \n  <\/h1>\n<\/div>\n\n<style>\n.manageengine0912-section {\n  font-family: 'Montserrat', sans-serif !important;\n  margin-bottom: 0px;\n}\n\n.manageengine0912-badge {\n  display: inline-block;\n  background: #00A1FF;\n  color: #fff;\n  font-size: 18px;\n  font-weight: 600;\n  padding: 8px 26px;\n  border-radius: 62px;\n  margin-bottom: 18px;\n}\n\n.manageengine0912-title {\n  font-size: 48px !important;\n  font-weight: 700 !important;\n  color: #021338!important;\n  line-height: 1.35!important;\n  margin: 0;\n  font-family: 'Montserrat', sans-serif !important;\n}\n\n\/* \u041c\u043e\u0431\u0456\u043b\u044c\u043d\u0430 \u0432\u0435\u0440\u0441\u0456\u044f *\/\n@media (max-width: 768px) {\n  .manageengine0912-badge {\n    font-size: 14px !important;\n    padding: 5px 24px;\n  }\n  .manageengine0912-title {\n    font-size: 30px !important;\n    line-height: 1.25;\n  }\n}\n<\/style>\n<div style=\"display:flex;margin-top: 25px; align-items:center; gap:20px; font-family:'Montserrat', sans-serif; color:#021338; font-size:15px; font-weight: 600;\">\n  <div style=\"display:flex; align-items:center; gap:6px;\">\n    <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/10\/Group-37098-1.svg\" alt=\"clock\" style=\"width:16px; height:16px;\">\n    <span>5 \u0445\u0432.<\/span>\n  <\/div>\n  <div style=\"display:flex; align-items:center; gap:6px;\">\n    <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/10\/Group-37097-1.svg\" alt=\"calendar\" style=\"width:16px; height:16px;\">\n    <span>15.12.2025<\/span>\n  <\/div>\n<\/div>\n<\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-padding-top-small:26px;--awb-padding-right-small:0px;--awb-padding-bottom-small:0px;--awb-padding-left-small:0px;--awb-bg-size:cover;--awb-width-large:35%;--awb-margin-top-large:0px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0px;--awb-width-medium:35%;--awb-order-medium:0;--awb-spacing-right-medium:0px;--awb-spacing-left-medium:0px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0px;--awb-spacing-left-small:0px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"manageengineimagehero\">\n    <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/12\/manageengineright.webp\" \n         alt=\"\u0421\u0443\u0447\u0430\u0441\u043d\u0430 ITSM-\u0441\u0438\u0441\u0442\u0435\u043c\u0430 \u0442\u0456\u043a\u0435\u0442\u0438\u043d\u0433\u0443 \u0434\u043b\u044f \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u0457 \u0440\u043e\u0431\u043e\u0442\u0438 IT-\u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438\">\n<\/div>\n\n<style>\n.manageengineimagehero {\n  width: 100%;\n  display: flex;\n  justify-content: center;\n}\n\n.manageengineimagehero img {\n  width: 100%;\n  max-width: 1000px; \/* \u043c\u043e\u0436\u0435\u0448 \u0437\u043c\u0456\u043d\u0438\u0442\u0438 *\/\n  border-radius: 12px;\n  display: block;\n}\n\n@media (max-width: 768px) {\n  .manageengineimagehero img {\n    width: 80% !important;\n  }\n}\n<\/style>\n<\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-left:26px;--awb-padding-right-small:40px;--awb-padding-left-small:40px;--awb-margin-top:46px;--awb-margin-top-small:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1268.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:0%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"wvh-firstblock1\">\n  <h2 class=\"wvh-title1\">\u0412 \u0446\u0456\u0439 \u0441\u0442\u0430\u0442\u0442\u0456<\/h2>\n\n  <div class=\"wvh-group1\">\n\n    <a href=\"#first\" class=\"wvh-item1\">\n      <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/10\/Union-2.svg\" alt=\"\" class=\"wvh-icon1\">\n      AI-\u043a\u0435\u0440\u043e\u0432\u0430\u043d\u0435 \u0441\u0430\u043c\u043e\u043e\u0431\u0441\u043b\u0443\u0433\u043e\u0432\u0443\u0432\u0430\u043d\u043d\u044f \u044f\u043a \u043f\u0435\u0440\u0448\u0438\u0439 \u0440\u0456\u0432\u0435\u043d\u044c \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438\n    <\/a>\n    <div class=\"wvh-line1\"><\/div>\n\n    <a href=\"#second\" class=\"wvh-item1\">\n      <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/10\/Union-2.svg\" alt=\"\" class=\"wvh-icon1\">\n      \u0423\u0441\u0443\u043d\u0435\u043d\u043d\u044f \u00ab\u0441\u0430\u0439\u043b\u0456\u0432\u00bb \u0443 \u043a\u043e\u043c\u0443\u043d\u0456\u043a\u0430\u0446\u0456\u0457: \u0454\u0434\u0438\u043d\u0438\u0439 \u043e\u043c\u043d\u0456\u043a\u0430\u043d\u0430\u043b\u044c\u043d\u0438\u0439 \u043f\u0440\u043e\u0441\u0442\u0456\u0440\n    <\/a>\n    <div class=\"wvh-line1\"><\/div>\n\n    <a href=\"#third\" class=\"wvh-item1\">\n      <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/10\/Union-2.svg\" alt=\"\" class=\"wvh-icon1\">\n      \u0410\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u044f \u0442\u0430 \u043e\u0440\u043a\u0435\u0441\u0442\u0440\u0430\u0446\u0456\u044f: \u0441\u0435\u0440\u0446\u0435 \u0441\u0443\u0447\u0430\u0441\u043d\u043e\u0433\u043e ITSM\n    <\/a>\n    <div class=\"wvh-line1\"><\/div>\n\n    <a href=\"#fourth\" class=\"wvh-item1\">\n      <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/10\/Union-2.svg\" alt=\"\" class=\"wvh-icon1\">\n      \u0410\u043d\u0430\u043b\u0456\u0442\u0438\u043a\u0430 \u0442\u0430 \u0434\u0430\u043d\u0456: \u043f\u0440\u0438\u0439\u043d\u044f\u0442\u0442\u044f \u0440\u0456\u0448\u0435\u043d\u044c \u043d\u0430 \u0444\u0430\u043a\u0442\u0430\u0445\n    <\/a>\n    <div class=\"wvh-line1\"><\/div>\n\n    <a href=\"#fifth\" class=\"wvh-item1\">\n      <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/10\/Union-2.svg\" alt=\"\" class=\"wvh-icon1\">\n      \u042f\u043a \u043e\u0431\u0440\u0430\u0442\u0438 \u0441\u0443\u0447\u0430\u0441\u043d\u0435 \u0440\u0456\u0448\u0435\u043d\u043d\u044f \u0434\u043b\u044f \u0442\u0438\u043a\u0435\u0442\u0438\u043d\u0433\u0443: 5 \u0433\u043e\u043b\u043e\u0432\u043d\u0438\u0445 \u043a\u0440\u0438\u0442\u0435\u0440\u0456\u0457\u0432\n    <\/a>\n    <div class=\"wvh-line1\"><\/div>\n\n    <a href=\"#sixth\" class=\"wvh-item1\">\n      <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/10\/Union-2.svg\" alt=\"\" class=\"wvh-icon1\">\n      \u0427\u0435\u043a\u043b\u0438\u0441\u0442 \u043e\u0431\u043e\u0432\u2019\u044f\u0437\u043a\u043e\u0432\u0438\u0445 \u0444\u0443\u043d\u043a\u0446\u0456\u0439 \u0443 \u0441\u0443\u0447\u0430\u0441\u043d\u043e\u043c\u0443 ITSM-\u0440\u0456\u0448\u0435\u043d\u043d\u0456\n    <\/a>\n    <div class=\"wvh-line1\"><\/div>\n\n    <a href=\"#seventh\" class=\"wvh-item1\">\n      <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/10\/Union-2.svg\" alt=\"\" class=\"wvh-icon1\">\n      ServiceDesk Plus \u2014 \u043a\u043e\u043c\u043f\u043b\u0435\u043a\u0441\u043d\u0435 ITSM-\u0440\u0456\u0448\u0435\u043d\u043d\u044f \u0434\u043b\u044f \u0441\u0443\u0447\u0430\u0441\u043d\u043e\u0433\u043e \u0431\u0456\u0437\u043d\u0435\u0441\u0443\n    <\/a>\n\n  <\/div>\n<\/div>\n<\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-padding-top-small:19px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:33px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"case-image-block2\">\n    <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/12\/Frame-37186-38.webp\" alt=\"\u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u0442\u0456\u043a\u0435\u0442\u0438\u043d\u0433\u0443 \u0434\u043b\u044f \u0431\u0456\u0437\u043d\u0435\u0441\u0443: \u0446\u0435\u043d\u0442\u0440\u0430\u043b\u0456\u0437\u043e\u0432\u0430\u043d\u0435 \u043a\u0435\u0440\u0443\u0432\u0430\u043d\u043d\u044f IT-\u0437\u0430\u043f\u0438\u0442\u0430\u043c\u0438 \u0442\u0430 \u0441\u0435\u0440\u0432\u0456\u0441\u0430\u043c\u0438\">\n<\/div>\n<\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:30px;--awb-padding-bottom:0px;--awb-padding-left:25px;--awb-padding-top-small:0px;--awb-padding-right-small:40px;--awb-padding-left-small:40px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1268.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:0%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;600;700&display=swap\" rel=\"stylesheet\">\n\n<div class=\"audit-hero2-2419\">\n  <div class=\"audit-hero2-2419__wrap\">\n    <h2 class=\"wvh-title2\">\n      \u0427\u043e\u043c\u0443 \u0431\u0456\u0437\u043d\u0435\u0441\u0443 \u043f\u043e\u0442\u0440\u0456\u0431\u043d\u0430 \u0441\u0443\u0447\u0430\u0441\u043d\u0430 \u0441\u0438\u0441\u0442\u0435\u043c\u0430 \u0442\u0456\u043a\u0435\u0442\u0438\u043d\u0433\u0443\n    <\/h2>\n\n    <p class=\"audit-hero2-2419__text\">\n      IT-\u043a\u043e\u043c\u0430\u043d\u0434\u0438 \u043f\u0440\u0430\u0446\u044e\u044e\u0442\u044c \u0443 \u0441\u043a\u043b\u0430\u0434\u043d\u043e\u043c\u0443 \u0446\u0438\u0444\u0440\u043e\u0432\u043e\u043c\u0443 \u0441\u0435\u0440\u0435\u0434\u043e\u0432\u0438\u0449\u0456, \u0434\u0435 \u043a\u0456\u043b\u044c\u043a\u0456\u0441\u0442\u044c \u0437\u0432\u0435\u0440\u043d\u0435\u043d\u044c \u043f\u043e\u0441\u0442\u0456\u0439\u043d\u043e \u0437\u0440\u043e\u0441\u0442\u0430\u0454,\n      \u0430 \u043e\u0447\u0456\u043a\u0443\u0432\u0430\u043d\u043d\u044f \u043a\u043e\u0440\u0438\u0441\u0442\u0443\u0432\u0430\u0447\u0456\u0432 \u0449\u043e\u0434\u043d\u044f \u043f\u0456\u0434\u0432\u0438\u0449\u0443\u044e\u0442\u044c\u0441\u044f. \u0411\u0430\u0433\u0430\u0442\u043e \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0439 \u0434\u043e\u0441\u0456 \u0432\u0438\u043a\u043e\u0440\u0438\u0441\u0442\u043e\u0432\u0443\u044e\u0442\u044c \u0437\u0430\u0441\u0442\u0430\u0440\u0456\u043b\u0456\n      \u0456\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0438 \u0434\u043b\u044f \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438, \u044f\u043a\u0456 \u043e\u0431\u043c\u0435\u0436\u0443\u044e\u0442\u044c \u043c\u043e\u0436\u043b\u0438\u0432\u043e\u0441\u0442\u0456 \u043a\u043e\u043c\u0430\u043d\u0434\u0438 \u0442\u0430 \u0441\u043f\u043e\u0432\u0456\u043b\u044c\u043d\u044e\u044e\u0442\u044c \u0431\u0456\u0437\u043d\u0435\u0441-\u043f\u0440\u043e\u0446\u0435\u0441\u0438.\n      <br><br>\n      \u0421\u0443\u0447\u0430\u0441\u043d\u0430 \u0441\u0438\u0441\u0442\u0435\u043c\u0430 \u0442\u0456\u043a\u0435\u0442\u0438\u043d\u0433\u0443 \u0434\u043b\u044f ITSM, \u043f\u043e\u0431\u0443\u0434\u043e\u0432\u0430\u043d\u0430 \u0437 \u0432\u0438\u043a\u043e\u0440\u0438\u0441\u0442\u0430\u043d\u043d\u044f\u043c \u0448\u0442\u0443\u0447\u043d\u043e\u0433\u043e \u0456\u043d\u0442\u0435\u043b\u0435\u043a\u0442\u0443 \u0442\u0430 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u0457,\n      \u0441\u0442\u0430\u0454 \u0454\u0434\u0438\u043d\u0438\u043c \u0434\u0436\u0435\u0440\u0435\u043b\u043e\u043c \u0434\u043b\u044f IT-\u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438. \u0412\u043e\u043d\u0430 \u0434\u043e\u0437\u0432\u043e\u043b\u044f\u0454 \u043e\u043f\u0442\u0438\u043c\u0456\u0437\u0443\u0432\u0430\u0442\u0438 \u043e\u043f\u0435\u0440\u0430\u0446\u0456\u0439\u043d\u0456 \u043f\u0440\u043e\u0446\u0435\u0441\u0438,\n      \u043f\u0440\u0438\u0441\u043a\u043e\u0440\u0438\u0442\u0438 \u0432\u0438\u0440\u0456\u0448\u0435\u043d\u043d\u044f \u0437\u0432\u0435\u0440\u043d\u0435\u043d\u044c \u0456 \u043f\u0456\u0434\u0432\u0438\u0449\u0438\u0442\u0438 \u0437\u0430\u0433\u0430\u043b\u044c\u043d\u0443 \u0435\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u0456\u0441\u0442\u044c \u0441\u0435\u0440\u0432\u0456\u0441-\u0434\u0435\u0441\u043a\u0443.\n      <br><br>\n      \u041d\u0438\u0436\u0447\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0456 \u0447\u043e\u0442\u0438\u0440\u0438 \u043a\u043b\u044e\u0447\u043e\u0432\u0456 \u0441\u043f\u043e\u0441\u043e\u0431\u0438, \u044f\u043a \u0441\u0443\u0447\u0430\u0441\u043d\u0430 ITSM-\u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0430 \u043c\u043e\u0436\u0435 \u0441\u0438\u0441\u0442\u0435\u043c\u043d\u043e \u0437\u043c\u0456\u043d\u0438\u0442\u0438\n      \u0440\u043e\u0431\u043e\u0442\u0443 \u0432\u0430\u0448\u043e\u0433\u043e IT-\u0432\u0456\u0434\u0434\u0456\u043b\u0443.\n    <\/p>\n  <\/div>\n<\/div>\n\n<style>\n.audit-hero2-2419 {\n  background: #00A1FF;\n  border-radius: 40px;\n  color: #fff;\n  font-family: 'Montserrat', sans-serif;\n  padding: 50px 60px;\n  margin: 40px 0;\n}\n\n.wvh-title2 {\n  font-size: 32px;\n  font-weight: 700;\n  margin: 0 0 20px 0;\n  line-height: 1.3;\n  color: #fff;\n}\n\n.audit-hero2-2419__text {\n  font-size: 16px;\n  line-height: 1.6;\n  font-weight: 400;\n  color: #fff;\n  max-width: 1100px;\n}\n\n@media (max-width: 768px) {\n  .audit-hero2-2419 {\n    padding: 36px 24px;\n    border-radius: 28px;\n  }\n\n  .wvh-title2 {\n    font-size: 24px;\n    margin-bottom: 14px;\n  }\n\n  .audit-hero2-2419__text {\n    font-size: 15px;\n    line-height: 1.5;\n  }\n}\n<\/style>\n\n\n<style>\n.audit-hero2-2419 {\n  background: #00A1FF;\n  border-radius: 40px;\n  color: #fff;\n  font-family: 'Montserrat', sans-serif;\n  padding: 50px 60px;\n  margin: 40px 0;\n}\n\n.wvh-title2 {\n  font-size: 32px;\n  font-weight: 700;\n  margin: 0 0 20px 0;\n  line-height: 1.3;\n  color: #fff;\n}\n\n.audit-hero2-2419__text {\n  font-size: 16px;\n  line-height: 1.6;\n  font-weight: 400;\n  color: #fff;\n  max-width: 1100px;\n}\n\n.audit-hero2-2419__text strong {\n  font-weight: 700;\n}\n\n\/* \u0441\u0442\u0438\u043b\u044c \u0441\u0441\u044b\u043b\u043a\u0438 \u043d\u0430 ManageEngine *\/\n.audit-hero-link {\n  color: #fff;\n  text-decoration: underline;\n  font-weight: 700;\n  transition: 0.2s ease;\n}\n\n.audit-hero-link:hover {\n    color: #fff;\n  text-decoration: none;\n}\n\n@media (max-width: 768px) {\n  .audit-hero2-2419 {\n    padding: 36px 24px;\n    border-radius: 28px;\n  }\n\n  .wvh-title2 {\n    font-size: 24px;\n    margin-bottom: 14px;\n  }\n\n  .audit-hero2-2419__text {\n    font-size: 15px;\n    line-height: 1.5;\n  }\n}\n<\/style>\n<div class=\"fusion-menu-anchor\" id=\"first\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-padding-right-small:40px;--awb-padding-left-small:40px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1268.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;700&display=swap\" rel=\"stylesheet\">\n\n<section class=\"itsm-section01\">\n  <h2 class=\"itsm-section01__title\">\n    1. AI-\u043a\u0435\u0440\u043e\u0432\u0430\u043d\u0435 \u0441\u0430\u043c\u043e\u043e\u0431\u0441\u043b\u0443\u0433\u043e\u0432\u0443\u0432\u0430\u043d\u043d\u044f \u044f\u043a \u043f\u0435\u0440\u0448\u0438\u0439 \u0440\u0456\u0432\u0435\u043d\u044c \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438\n  <\/h2>\n\n  <p class=\"itsm-section01__text\">\n    \u0423 \u0441\u0443\u0447\u0430\u0441\u043d\u0438\u0445 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u044f\u0445 \u0441\u043f\u0456\u0432\u0440\u043e\u0431\u0456\u0442\u043d\u0438\u043a\u0438 \u043e\u0447\u0456\u043a\u0443\u044e\u0442\u044c \u0448\u0432\u0438\u0434\u043a\u0438\u0445 \u0456 \u043f\u0440\u043e\u0441\u0442\u0438\u0445 \u0432\u043d\u0443\u0442\u0440\u0456\u0448\u043d\u0456\u0445 \u0441\u0435\u0440\u0432\u0456\u0441\u0456\u0432\n    \u0442\u0430\u043a \u0441\u0430\u043c\u043e, \u044f\u043a \u0443 \u0431\u0443\u0434\u044c-\u044f\u043a\u0438\u0445 \u0446\u0438\u0444\u0440\u043e\u0432\u0438\u0445 \u0434\u043e\u0434\u0430\u0442\u043a\u0430\u0445. \u0417\u0430\u0432\u0434\u0430\u043d\u043d\u044f ITSM-\u0441\u0438\u0441\u0442\u0435\u043c\u0438 \u2014 \u0437\u043c\u0435\u043d\u0448\u0438\u0442\u0438\n    \u043a\u0456\u043b\u044c\u043a\u0456\u0441\u0442\u044c \u0442\u0456\u043a\u0435\u0442\u0456\u0432 \u0449\u0435 \u0434\u043e \u0457\u0445\u043d\u044c\u043e\u0433\u043e \u0441\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u044f.\n  <\/p>\n<\/section>\n\n<style>\n.itsm-section01 {\n  font-family: 'Montserrat', sans-serif;\n\n  color: #021338;\n}\n\n.itsm-section01__title {\n  font-size: 32px!important;\n    font-family: 'Montserrat', sans-serif!important;\n  font-weight: 700!important;\n  line-height: 1.25;\n  margin: 0 0 18px 0;\n  color: #021338;\n}\n\n.itsm-section01__text {\n  font-size: 15px;\n  font-weight: 500!important;\n  line-height: 1.6;\n\n  margin: 0;\n}\n\n@media (max-width: 768px) {\n  .itsm-section01__title {\n    font-size: 22px!important;\n  }\n\n  .itsm-section01__text {\n    font-size: 15px;\n  }\n}\n<\/style>\n<\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:25px;--awb-padding-right-small:40px;--awb-padding-left-small:40px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1268.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:0%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;700&display=swap\" rel=\"stylesheet\">\n\n<section class=\"itsm-ai-block01\">\n\n  <p class=\"itsm-ai-block01__heading\">\n    <strong>\u0429\u043e \u0434\u0430\u0454 \u0441\u0443\u0447\u0430\u0441\u043d\u0438\u0439 \u043f\u043e\u0440\u0442\u0430\u043b \u0441\u0430\u043c\u043e\u043e\u0431\u0441\u043b\u0443\u0433\u043e\u0432\u0443\u0432\u0430\u043d\u043d\u044f:<\/strong>\n  <\/p>\n\n  <ul class=\"itsm-ai-block01__list\">\n    <li>\u0404\u0434\u0438\u043d\u0430 \u0442\u043e\u0447\u043a\u0430 \u0434\u043e\u0441\u0442\u0443\u043f\u0443 \u0434\u043b\u044f \u0432\u0441\u0456\u0445 \u0437\u0432\u0435\u0440\u043d\u0435\u043d\u044c.<\/li>\n    <li>\u0410\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0447\u043d\u0456 \u043f\u0456\u0434\u043a\u0430\u0437\u043a\u0438 \u0442\u0430 \u0440\u0435\u043b\u0435\u0432\u0430\u043d\u0442\u043d\u0456 \u0441\u0442\u0430\u0442\u0442\u0456 \u0437 \u0431\u0430\u0437\u0438 \u0437\u043d\u0430\u043d\u044c.<\/li>\n    <li>\u041f\u043e\u043a\u0440\u043e\u043a\u043e\u0432\u0456 \u0456\u043d\u0441\u0442\u0440\u0443\u043a\u0446\u0456\u0457, \u0449\u043e \u0432\u0438\u0440\u0456\u0448\u0443\u044e\u0442\u044c \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u043d\u0456 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0438 \u0431\u0435\u0437 \u0437\u0430\u043b\u0443\u0447\u0435\u043d\u043d\u044f \u0442\u0435\u0445\u043d\u0456\u043a\u0456\u0432.<\/li>\n  <\/ul>\n\n  <p class=\"itsm-ai-block01__heading\">\n    <strong>AI-\u0447\u0430\u0442\u0431\u043e\u0442\u0438 \u0442\u0430 \u0432\u0456\u0440\u0442\u0443\u0430\u043b\u044c\u043d\u0456 \u0430\u0433\u0435\u043d\u0442\u0438:<\/strong>\n  <\/p>\n\n  <ul class=\"itsm-ai-block01__list\">\n    <li>\u0412\u0438\u043a\u043e\u043d\u0443\u044e\u0442\u044c \u0440\u0443\u0442\u0438\u043d\u043d\u0456 \u0434\u0456\u0457: \u0441\u043a\u0438\u0434\u0430\u043d\u043d\u044f \u043f\u0430\u0440\u043e\u043b\u044f, \u043f\u043e\u0448\u0443\u043a \u0456\u043d\u0441\u0442\u0440\u0443\u043a\u0446\u0456\u0439, \u0443\u0442\u043e\u0447\u043d\u0435\u043d\u043d\u044f \u0456\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0456\u0457.<\/li>\n    <li>\u0410\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0447\u043d\u043e \u043a\u043b\u0430\u0441\u0438\u0444\u0456\u043a\u0443\u044e\u0442\u044c \u0456 \u043f\u0440\u0456\u043e\u0440\u0438\u0442\u0435\u0437\u0443\u044e\u0442\u044c \u0442\u0456\u043a\u0435\u0442\u0438.<\/li>\n    <li>\u0424\u043e\u0440\u043c\u0443\u044e\u0442\u044c \u0447\u0435\u0440\u043d\u0435\u0442\u043a\u0438 \u0432\u0456\u0434\u043f\u043e\u0432\u0456\u0434\u0435\u0439 \u0442\u0430 \u043f\u0440\u043e\u043f\u043e\u043d\u0443\u044e\u0442\u044c \u0442\u0435\u0445\u043d\u0456\u043a\u0430\u043c \u0433\u043e\u0442\u043e\u0432\u0456 \u0441\u0446\u0435\u043d\u0430\u0440\u0456\u0457.<\/li>\n  <\/ul>\n\n  <h3 class=\"itsm-ai-block01__result\">\u0420\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442:<\/h3>\n\n  <p class=\"itsm-ai-block01__text\">\n    \u041c\u0435\u043d\u0448\u0435 \u0440\u0443\u0447\u043d\u043e\u0457 \u0440\u043e\u0431\u043e\u0442\u0438, \u0448\u0432\u0438\u0434\u0448\u0456 \u0432\u0456\u0434\u043f\u043e\u0432\u0456\u0434\u0456 \u0442\u0430 \u0437\u043d\u0430\u0447\u043d\u0435 \u0437\u043d\u0438\u0436\u0435\u043d\u043d\u044f \u043d\u0430\u0432\u0430\u043d\u0442\u0430\u0436\u0435\u043d\u043d\u044f\n    \u043d\u0430 L1-\u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0443.\n  <\/p>\n\n<\/section>\n\n<style>\n.itsm-ai-block01 {\n  font-family: 'Montserrat', sans-serif!important;\n  color: #021338;\n\n}\n\n.itsm-ai-block01__heading {\n  font-size: 18px;\n  font-weight: 700;\n  color: #0000FF;\n  margin: 0 0 10px 0;\n}\n\n.itsm-ai-block01__list {\n  margin: 0 0 24px 22px;\n  padding: 0;\n}\n\n.itsm-ai-block01__list li {\n  font-size: 15px;\n  line-height: 1.35;\n    font-weight: 500!important;\n  margin-bottom: 6px;\n}\n\n.itsm-ai-block01__result {\n  font-size: 22px!important;\n  font-weight: 700!important;\n    font-family: 'Montserrat', sans-serif!important;\n  margin: 28px 0 10px;\n  color: #021338!important;\n}\n\/* ===== Plain bullet list (Avada-safe) ===== *\/\n.itsm-ai-block01__list{\n  margin:0 0 24px 22px !important;\n  padding:0 !important;\n  list-style-type:disc !important;\n  list-style-position:outside !important;\n  background:none !important;\n  border:none !important;\n}\n\n.itsm-ai-block01__list li{\n  display:list-item !important;\n  margin:0 0 6px 0 !important;\n  font-size:15px !important;\n  line-height:1.35 !important;\n  font-weight:500 !important;\n  color:#021338 !important;\n}\n\n.itsm-ai-block01__list li::marker{\n  color:#021338 !important;\n  font-size:12px !important;\n}\n\n.itsm-ai-block01__list li:last-child{\n  margin-bottom:0 !important;\n}\n\n.itsm-ai-block01__list li::marker{\n  color:#0000ff !important;\n  font-size:13px !important;\n}\n\n.itsm-ai-block01__text {\n  font-size: 15px;\n  font-weight: 500!important;\n  line-height: 1.5;\n  margin: 0;\n}\n\n@media (max-width: 768px) {\n  .itsm-ai-block01__result {\n    font-size: 18px!important;\n  }\n\n  .itsm-ai-block01__heading {\n    font-size: 17px!important;\n  }\n}\n<\/style>\n<\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"case-image-block2\">\n    <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/12\/Group-37193-1.webp\" alt=\"AI-\u0441\u0430\u043c\u043e\u043e\u0431\u0441\u043b\u0443\u0433\u043e\u0432\u0443\u0432\u0430\u043d\u043d\u044f \u0432 ITSM-\u0441\u0438\u0441\u0442\u0435\u043c\u0456 \u044f\u043a \u043f\u0435\u0440\u0448\u0438\u0439 \u0440\u0456\u0432\u0435\u043d\u044c \u0442\u0435\u0445\u043d\u0456\u0447\u043d\u043e\u0457 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438\">\n<\/div>\n<\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1268.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-menu-anchor\" id=\"second\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-padding-right-small:40px;--awb-padding-left-small:40px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1268.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700;800&display=swap\" rel=\"stylesheet\">\n\n<section class=\"itsm-section02\">\n\n  <h2 class=\"itsm-section02__title\">\n    2. \u0423\u0441\u0443\u043d\u0435\u043d\u043d\u044f \u00ab\u0441\u0430\u0439\u043b\u0456\u0432\u00bb \u0443 \u043a\u043e\u043c\u0443\u043d\u0456\u043a\u0430\u0446\u0456\u0457: \u0454\u0434\u0438\u043d\u0438\u0439 \u043e\u043c\u043d\u0456\u043a\u0430\u043d\u0430\u043b\u044c\u043d\u0438\u0439 \u043f\u0440\u043e\u0441\u0442\u0456\u0440\n  <\/h2>\n\n  <p class=\"itsm-section02__text\">\n    \u041a\u043e\u0440\u0438\u0441\u0442\u0443\u0432\u0430\u0447\u0430\u043c \u043f\u043e\u0442\u0440\u0456\u0431\u043d\u043e \u043e\u0442\u0440\u0438\u043c\u0443\u0432\u0430\u0442\u0438 \u0434\u043e\u043f\u043e\u043c\u043e\u0433\u0443 \u0432 \u0431\u0443\u0434\u044c-\u044f\u043a\u043e\u043c\u0443 \u043a\u0430\u043d\u0430\u043b\u0456: email, \u0442\u0435\u043b\u0435\u0444\u043e\u043d,\n    \u043c\u0435\u0441\u0435\u043d\u0434\u0436\u0435\u0440\u0438, \u043f\u043e\u0440\u0442\u0430\u043b. \u0421\u0443\u0447\u0430\u0441\u043d\u0430 \u0441\u0438\u0441\u0442\u0435\u043c\u0430 \u0442\u0456\u043a\u0435\u0442\u0438\u043d\u0433\u0443 \u043e\u0431\u2019\u0454\u0434\u043d\u0443\u0454 \u0432\u0441\u0456 \u0446\u0456 \u043a\u0430\u043d\u0430\u043b\u0438 \u0432 \u043e\u0434\u043d\u0435 \u0432\u0456\u043a\u043d\u043e.\n    \u041e\u043c\u043d\u0456\u043a\u0430\u043d\u0430\u043b\u044c\u043d\u0430 \u043a\u043e\u043c\u0443\u043d\u0456\u043a\u0430\u0446\u0456\u044f \u0440\u043e\u0431\u0438\u0442\u044c \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0443 \u043f\u0440\u043e\u0437\u043e\u0440\u043e\u044e, \u0448\u0432\u0438\u0434\u043a\u043e\u044e \u0442\u0430 \u0435\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u044e.\n  <\/p>\n\n<\/section>\n\n<style>\n.itsm-section02 {\n  margin: 48px 0;\n  font-family: 'Montserrat', sans-serif !important;\n}\n\n.itsm-section02__title {\n  font-family: 'Montserrat', sans-serif !important;\n  font-size: 32px !important;\n  font-weight: 700 !important;\n  line-height: 1.3 !important;\n  color: #021338 !important;\n  margin: 0 0 18px 0 !important;\n}\n\n.itsm-section02__text {\n  font-family: 'Montserrat', sans-serif !important;\n  font-size: 16px !important;\n  font-weight: 500 !important;\n  line-height: 1.35 !important;\n  color: #021338 !important;\n  margin: 0 !important;\n  max-width: 1100px;\n}\n\n@media (max-width: 768px) {\n  .itsm-section02__title {\n    font-size: 22px !important;\n  }\n\n  .itsm-section02__text {\n    font-size: 15px !important;\n  }\n}\n<\/style>\n<\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-left:0px;--awb-padding-right-small:40px;--awb-padding-bottom-small:0px;--awb-padding-left-small:40px;--awb-margin-bottom-small:99px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1268.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"case-image-block2\">\n    <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/12\/Frame-37192.webp\" alt=\"\u0406\u043d\u0442\u0435\u0440\u0444\u0435\u0439\u0441 ITSM-\u0441\u0438\u0441\u0442\u0435\u043c\u0438 \u0442\u0456\u043a\u0435\u0442\u0438\u043d\u0433\u0443 \u0437 \u043e\u043c\u043d\u0456\u043a\u0430\u043d\u0430\u043b\u044c\u043d\u0438\u043c\u0438 \u0437\u0432\u0435\u0440\u043d\u0435\u043d\u043d\u044f\u043c\u0438 \u043a\u043e\u0440\u0438\u0441\u0442\u0443\u0432\u0430\u0447\u0456\u0432\">\n<\/div>\n<\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;600;700&display=swap\" rel=\"stylesheet\">\n\n<section class=\"itsm-omnibullets\">\n  <div class=\"itsm-omnibullets__block\">\n    <h3 class=\"itsm-omnibullets__h\">\u041f\u0435\u0440\u0435\u0432\u0430\u0433\u0438 \u043e\u043c\u043d\u0456\u043a\u0430\u043d\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u043f\u0456\u0434\u0445\u043e\u0434\u0443:<\/h3>\n    <ul class=\"itsm-omnibullets__list\">\n      <li>\u0437\u043c\u0435\u043d\u0448\u0435\u043d\u043d\u044f \u0440\u0438\u0437\u0438\u043a\u0443 \u0437\u0430\u0433\u0443\u0431\u043b\u0435\u043d\u0438\u0445 \u0437\u0432\u0435\u0440\u043d\u0435\u043d\u044c;<\/li>\n      <li>\u0448\u0432\u0438\u0434\u043a\u0438\u0439 \u043f\u043e\u0448\u0443\u043a \u0456\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0456\u0457 \u043f\u043e \u0432\u0441\u0456\u0439 \u0456\u0441\u0442\u043e\u0440\u0456\u0457 \u0432\u0437\u0430\u0454\u043c\u043e\u0434\u0456\u0457;<\/li>\n      <li>\u0437\u0440\u0443\u0447\u043d\u0430 \u043a\u043e\u043b\u0430\u0431\u043e\u0440\u0430\u0446\u0456\u044f \u0442\u0435\u0445\u043d\u0456\u0447\u043d\u043e\u0457 \u043a\u043e\u043c\u0430\u043d\u0434\u0438.<\/li>\n      <li>\u0456\u043d\u0442\u0435\u0433\u0440\u0430\u0446\u0456\u044f \u0437 \u0456\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0430\u043c\u0438 \u0441\u043f\u0456\u0432\u043f\u0440\u0430\u0446\u0456.<\/li>\n    <\/ul>\n  <\/div>\n\n  <div class=\"itsm-omnibullets__block\">\n    <h3 class=\"itsm-omnibullets__h\">\u041f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0430 Microsoft Teams, Slack \u0442\u0430 \u0456\u043d\u0448\u0438\u0445 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u0438\u0445 \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c \u0434\u043e\u0437\u0432\u043e\u043b\u044f\u0454:<\/h3>\n    <ul class=\"itsm-omnibullets__list\">\n      <li>\u043e\u0442\u0440\u0438\u043c\u0443\u0432\u0430\u0442\u0438 \u043e\u043d\u043e\u0432\u043b\u0435\u043d\u043d\u044f \u0432 \u0440\u0435\u0430\u043b\u044c\u043d\u043e\u043c\u0443 \u0447\u0430\u0441\u0456;<\/li>\n      <li>\u043e\u0431\u0433\u043e\u0432\u043e\u0440\u044e\u0432\u0430\u0442\u0438 \u0442\u0456\u043a\u0435\u0442\u0438 \u0443 \u0437\u043d\u0430\u0439\u043e\u043c\u043e\u043c\u0443 \u0440\u043e\u0431\u043e\u0447\u043e\u043c\u0443 \u0456\u043d\u0442\u0435\u0440\u0444\u0435\u0439\u0441\u0456;<\/li>\n      <li>\u043c\u0456\u043d\u0456\u043c\u0456\u0437\u0443\u0432\u0430\u0442\u0438 \u043f\u0435\u0440\u0435\u043c\u0438\u043a\u0430\u043d\u043d\u044f \u043c\u0456\u0436 \u0434\u043e\u0434\u0430\u0442\u043a\u0430\u043c\u0438.<\/li>\n    <\/ul>\n  <\/div>\n\n  <div class=\"itsm-omnibullets__block\">\n    <h3 class=\"itsm-omnibullets__h\">Generative AI (Microsoft Copilot, ChatGPT, \u043b\u043e\u043a\u0430\u043b\u044c\u043d\u0456 \u043c\u043e\u0434\u0435\u043b\u0456)<br>\u0422\u0430\u043a\u0456 \u0456\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0438 \u0434\u043e\u043f\u043e\u043c\u0430\u0433\u0430\u044e\u0442\u044c:<\/h3>\n    <ul class=\"itsm-omnibullets__list\">\n      <li>\u0430\u043d\u0430\u043b\u0456\u0437\u0443\u0432\u0430\u0442\u0438 \u0434\u0430\u043d\u0456 \u0437 \u0442\u0456\u043a\u0435\u0442\u0456\u0432;<\/li>\n      <li>\u0441\u0435\u0433\u043c\u0435\u043d\u0442\u0443\u0432\u0430\u0442\u0438 \u0442\u0438\u043f\u043e\u0432\u0456 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0438;<\/li>\n      <li>\u0432\u0438\u044f\u0432\u043b\u044f\u0442\u0438 \u043f\u0430\u0434\u0456\u043d\u043d\u044f CSAT;<\/li>\n      <li>\u043f\u0440\u043e\u043f\u043e\u043d\u0443\u0432\u0430\u0442\u0438 \u043f\u043e\u043a\u0440\u0430\u0449\u0435\u043d\u043d\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0456\u0432.<\/li>\n    <\/ul>\n  <\/div>\n<\/section>\n\n<style>\n.itsm-omnibullets,\n.itsm-omnibullets *{\n  box-sizing:border-box;\n  font-family:'Montserrat',sans-serif !important;\n}\n.itsm-omnibullets{\n  color:#021338;\n}\n.itsm-omnibullets__block{\n  margin:0 0 18px 0;\n}\n.itsm-omnibullets__block:last-child{\n  margin-bottom:0;\n}\n.itsm-omnibullets__h{\n  margin:0 0 8px 0 !important;\n  font-size:16px !important;\n  line-height:1.25 !important;\n  font-weight:700 !important;\n  color:#0000FF !important;\n}\n.itsm-omnibullets__list{\n  margin:0 !important;\n  padding-left:18px !important;\n  list-style:disc !important;\n}\n.itsm-omnibullets__list li{\n  margin:0 0 6px 0 !important;\n  font-size:15px !important;\n  line-height:1.35 !important;\n  font-weight:500 !important;\n  color:#021338 !important;\n}\n.itsm-omnibullets__list{\n  margin:0 !important;\n  padding-left:22px !important;\n  list-style-type:disc !important;\n  list-style-position:outside !important;\n}\n\n.itsm-omnibullets__list li{\n  display:list-item !important;\n  margin:0 0 6px 0 !important;\n  font-size:15px !important;\n  line-height:1.35 !important;\n  font-weight:500 !important;\n  color:#021338 !important;\n}\n\n.itsm-omnibullets__list li::marker{\n  color:#021338 !important;\n  font-size:13px !important;\n}\n\n.itsm-omnibullets__list li:last-child{\n  margin-bottom:0 !important;\n}\n.itsm-omnibullets__list li::marker{\n  color:#0000ff !important;\n  font-size:12px !important;\n}\n<\/style>\n<\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-9 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1268.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-menu-anchor\" id=\"third\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-10 fusion-flex-container has-pattern-background has-mask-background section4card nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:63px;--awb-padding-right:40px;--awb-padding-bottom:48px;--awb-padding-left:40px;--awb-padding-top-small:28px;--awb-padding-right-small:30px;--awb-padding-left-small:30px;--awb-margin-top:20px;--awb-margin-bottom:50px;--awb-margin-top-small:3px;--awb-margin-bottom-small:0px;--awb-flex-wrap:wrap;\" id=\"section4card\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1268.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-padding-top-small:18px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0%;--awb-spacing-left-small:0%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700&display=swap\" rel=\"stylesheet\">\n\n<section class=\"itsm-automation3\">\n  <h2 class=\"itsm-automation3__title\">\n    3. \u0410\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u044f \u0442\u0430 \u043e\u0440\u043a\u0435\u0441\u0442\u0440\u0430\u0446\u0456\u044f: \u0441\u0435\u0440\u0446\u0435 \u0441\u0443\u0447\u0430\u0441\u043d\u043e\u0433\u043e ITSM\n  <\/h2>\n\n  <p class=\"itsm-automation3__lead\">\n    \u0410\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u044f \u043f\u043e\u0447\u0438\u043d\u0430\u0454\u0442\u044c\u0441\u044f \u0437 \u0431\u0430\u0437\u043e\u0432\u0438\u0445 \u0434\u0456\u0439, \u0430\u043b\u0435 \u0437 \u0447\u0430\u0441\u043e\u043c \u043e\u0445\u043e\u043f\u043b\u044e\u0454 \u0432\u0441\u0456 \u0431\u0456\u0437\u043d\u0435\u0441-\u043f\u0440\u043e\u0446\u0435\u0441\u0438.\n  <\/p>\n\n  <div class=\"itsm-automation3__grid\">\n    <div class=\"itsm-automation3__card\">\n      <h3 class=\"itsm-automation3__card-title\">\n        \u0411\u0430\u0437\u043e\u0432\u0430 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u044f \u0442\u0456\u043a\u0435\u0442\u0456\u0432\n      <\/h3>\n      <p class=\"itsm-automation3__text\">\n        \u0410\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0447\u043d\u0435 \u0432\u0438\u0437\u043d\u0430\u0447\u0435\u043d\u043d\u044f \u043a\u0430\u0442\u0435\u0433\u043e\u0440\u0456\u0457, \u043f\u0440\u0456\u043e\u0440\u0438\u0442\u0435\u0442\u0443 \u0442\u0430 \u0432\u043f\u043b\u0438\u0432\u0443; \u0440\u043e\u0437\u043f\u043e\u0434\u0456\u043b \u0437\u0432\u0435\u0440\u043d\u0435\u043d\u044c \u0432\u0456\u0434\u043f\u043e\u0432\u0456\u0434\u043d\u043e \u0434\u043e\n        \u043d\u0430\u0432\u0430\u043d\u0442\u0430\u0436\u0435\u043d\u043d\u044f \u0430\u0431\u043e \u043a\u043e\u043c\u043f\u0435\u0442\u0435\u043d\u0446\u0456\u0439; \u0432\u0441\u0442\u0430\u043d\u043e\u0432\u043b\u0435\u043d\u043d\u044f SLA \u0442\u0430 \u043d\u0430\u0434\u0441\u0438\u043b\u0430\u043d\u043d\u044f \u0441\u043f\u043e\u0432\u0456\u0449\u0435\u043d\u044c.\n      <\/p>\n    <\/div>\n\n    <div class=\"itsm-automation3__card\">\n      <h3 class=\"itsm-automation3__card-title\">\n        \u0410\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u044f \u0447\u0435\u0440\u0435\u0437 workflow-\u043a\u043e\u043d\u0441\u0442\u0440\u0443\u043a\u0442\u043e\u0440\n      <\/h3>\n      <p class=\"itsm-automation3__text\">\n        Drag-and-drop \u0440\u0435\u0434\u0430\u043a\u0442\u043e\u0440\u0438 \u0434\u043e\u0437\u0432\u043e\u043b\u044f\u044e\u0442\u044c \u0441\u0442\u0432\u043e\u0440\u044e\u0432\u0430\u0442\u0438 \u0431\u0456\u0437\u043d\u0435\u0441-\u043f\u0440\u0430\u0432\u0438\u043b\u0430 \u0431\u0435\u0437 \u043a\u043e\u0434\u0443:\n      <\/p>\n      <ul class=\"itsm-automation3__list\">\n        <li>\u0437\u043c\u0456\u043d\u0430 \u043f\u0440\u0456\u043e\u0440\u0438\u0442\u0435\u0442\u0456\u0432 \u0437\u0430 \u0443\u043c\u043e\u0432\u0430\u043c\u0438;<\/li>\n        <li>\u043d\u0430\u0433\u0430\u0434\u0443\u0432\u0430\u043d\u043d\u044f \u043f\u0440\u0438 \u0437\u0430\u0442\u0440\u0438\u043c\u0446\u0456 SLA;<\/li>\n        <li>\u0433\u043d\u0443\u0447\u043a\u0456 \u043c\u0430\u0440\u0448\u0440\u0443\u0442\u0438 \u0437\u0430 \u0441\u0446\u0435\u043d\u0430\u0440\u0456\u044f\u043c\u0438.<\/li>\n      <\/ul>\n    <\/div>\n\n    <div class=\"itsm-automation3__card\">\n      <h3 class=\"itsm-automation3__card-title\">\n        \u041e\u0440\u043a\u0435\u0441\u0442\u0440\u0430\u0446\u0456\u044f IT-\u043f\u0440\u043e\u0446\u0435\u0441\u0456\u0432\n      <\/h3>\n      <p class=\"itsm-automation3__text\">\n        \u041d\u0430 \u043c\u0430\u043a\u0441\u0438\u043c\u0430\u043b\u044c\u043d\u043e\u043c\u0443 \u0440\u0456\u0432\u043d\u0456 \u0441\u0438\u0441\u0442\u0435\u043c\u0430 \u0442\u0456\u043a\u0435\u0442\u0438\u043d\u0433\u0443 \u0456\u043d\u0442\u0435\u0433\u0440\u0443\u0454\u0442\u044c\u0441\u044f \u0437 \u0456\u043d\u0448\u0438\u043c\u0438 IT-\u0456\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0430\u043c\u0438:\n      <\/p>\n      <ul class=\"itsm-automation3__list\">\n        <li>\u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0447\u043d\u0435 \u0441\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u044f \u043a\u043e\u0440\u0438\u0441\u0442\u0443\u0432\u0430\u0447\u0456\u0432 \u0432 AD;<\/li>\n        <li>\u0456\u043d\u0441\u0442\u0430\u043b\u044f\u0446\u0456\u044f \u041f\u0417 \u043d\u0430 Windows;<\/li>\n        <li>\u0441\u043a\u0438\u0434\u0430\u043d\u043d\u044f \u043f\u0430\u0440\u043e\u043b\u0456\u0432;<\/li>\n        <li>\u0437\u0430\u043f\u0443\u0441\u043a PowerShell-\u0441\u043a\u0440\u0438\u043f\u0442\u0456\u0432;<\/li>\n        <li>\u0456\u043d\u0442\u0435\u0433\u0440\u0430\u0446\u0456\u0457 \u0437 endpoint management \u0456 ITOM.<\/li>\n      <\/ul>\n    <\/div>\n  <\/div>\n\n  <div class=\"itsm-automation3__result\">\n    <strong>\u0420\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442:<\/strong><br>\n    \u0421\u0443\u0442\u0442\u0454\u0432\u0435 \u043f\u0440\u0438\u0441\u043a\u043e\u0440\u0435\u043d\u043d\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0456\u0432, \u043c\u0435\u043d\u0448\u0435 \u043f\u043e\u043c\u0438\u043b\u043e\u043a \u0456 \u043c\u0456\u043d\u0456\u043c\u0443\u043c \u0440\u0443\u0447\u043d\u0438\u0445 \u0437\u0430\u0434\u0430\u0447.\n  <\/div>\n<\/section>\n\n<style>\n.itsm-automation3,\n.itsm-automation3 *{\n  box-sizing:border-box;\n  font-family:'Montserrat',sans-serif !important;\n  color:#FFFFFF !important;\n}\n\n.itsm-automation3{\n  padding:0;\n}\n\n.itsm-automation3__title{\n  margin:0 0 16px 0;\n  font-size:32px !important;\n  font-weight:700 !important;\n  line-height:1.3 !important;\n}\n\n.itsm-automation3__lead{\n  margin:0 0 32px 0;\n  font-size:16px !important;\n  line-height:1.45 !important;\n  font-weight:500 !important;\n  opacity:.95;\n}\n\n.itsm-automation3__grid{\n  display:grid;\n  grid-template-columns:repeat(3,minmax(0,1fr));\n  gap:24px;\n  margin-bottom:28px;\n}\n\n.itsm-automation3__card{\n  border:3px solid rgba(255,255,255,.85);\n  border-radius:22px;\n  padding:26px 26px 21px;\n}\n\n.itsm-automation3__card-title{\n  margin:0 0 14px 0;\n  font-size:18px !important;\n  font-weight:700 !important;\n  line-height:1.3 !important;\n}\n\n.itsm-automation3__text{\n  margin:0 0 12px 0;\n  font-size:15px !important;\n  line-height:1.4 !important;\n  font-weight:500 !important;\n}\n\n.itsm-automation3__list{\n  margin:0;\n  padding-left:18px;\n  list-style:disc;\n}\n\n.itsm-automation3__list li{\n  margin:0 0 6px 0;\n  font-size:15px !important;\n  line-height:1.35 !important;\n  font-weight:500 !important;\n}\n\n.itsm-automation3__list li:last-child{\n  margin-bottom:0;\n}\n\n.itsm-automation3__result{\n  font-size:16px !important;\n  line-height:1.45 !important;\n  font-weight:500 !important;\n}\n\n@media (max-width:1024px){\n  .itsm-automation3__grid{\n    grid-template-columns:1fr;\n    gap:20px;\n  }\n}\n\n@media (max-width:768px){\n  .itsm-automation3__title{\n    font-size:22px !important;\n  }\n  .itsm-automation3__lead{\n    font-size:15px !important;\n  }\n}\n<\/style>\n<\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-11 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1268.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-menu-anchor\" id=\"fourth\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-12 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:0px;--awb-padding-right-small:40px;--awb-padding-left-small:40px;--awb-margin-bottom:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1268.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700&display=swap\" rel=\"stylesheet\">\n\n<section class=\"itsm-analytics4\">\n  <h2 class=\"itsm-analytics4__title\">\n    4. \u0410\u043d\u0430\u043b\u0456\u0442\u0438\u043a\u0430 \u0442\u0430 \u0434\u0430\u043d\u0456: \u043f\u0440\u0438\u0439\u043d\u044f\u0442\u0442\u044f \u0440\u0456\u0448\u0435\u043d\u044c \u043d\u0430 \u0444\u0430\u043a\u0442\u0430\u0445\n  <\/h2>\n\n  <p class=\"itsm-analytics4__text\">\n    \u0422\u0456\u043a\u0435\u0442\u0438 \u043f\u0440\u0438\u0445\u043e\u0432\u0443\u044e\u0442\u044c \u0432\u0435\u043b\u0438\u0447\u0435\u0437\u043d\u0438\u0439 \u043c\u0430\u0441\u0438\u0432 \u0456\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0456\u0457, \u044f\u043a\u0438\u0439 \u0447\u0430\u0441\u0442\u043e \u0437\u0430\u043b\u0438\u0448\u0430\u0454\u0442\u044c\u0441\u044f \u043d\u0435\u0432\u0438\u043a\u043e\u0440\u0438\u0441\u0442\u0430\u043d\u0438\u043c.\n    \u0421\u0443\u0447\u0430\u0441\u043d\u0456 ITSM-\u0441\u0438\u0441\u0442\u0435\u043c\u0438 \u0434\u043e\u043f\u043e\u043c\u0430\u0433\u0430\u044e\u0442\u044c \u043f\u0440\u043e\u0432\u043e\u0434\u0438\u0442\u0438 \u0433\u043b\u0438\u0431\u043e\u043a\u0443 \u0430\u043d\u0430\u043b\u0456\u0442\u0438\u043a\u0443.\n    \u0414\u0430\u043d\u0456 \u0441\u0442\u0430\u044e\u0442\u044c \u043e\u0441\u043d\u043e\u0432\u043e\u044e \u0434\u043b\u044f \u043f\u043e\u043a\u0440\u0430\u0449\u0435\u043d\u043d\u044f \u0441\u0435\u0440\u0432\u0456\u0441\u0443 \u0442\u0430 \u043e\u043f\u0442\u0438\u043c\u0456\u0437\u0430\u0446\u0456\u0457 \u0440\u0435\u0441\u0443\u0440\u0441\u0456\u0432.\n  <\/p>\n<\/section>\n\n<style>\n.itsm-analytics4,\n.itsm-analytics4 *{\n  box-sizing:border-box;\n  font-family:'Montserrat',sans-serif !important;\n  color:#021338 !important;\n\n}\n\n.itsm-analytics4{\n margin-bottom: 0 !important;\n}\n\n.itsm-analytics4__title{\n  margin:0 0 18px 0;\n  font-size:32px !important;\n  font-weight:700 !important;\n  line-height:1.3 !important;\n}\n\n.itsm-analytics4__text{\n  max-width:1100px;\n  margin:0;\n  font-size:15px !important;\n  font-weight:500 !important;\n  line-height:1.45 !important;\n}\n\n@media (max-width:768px){\n  .itsm-analytics4__title{\n    font-size:22px !important;\n  }\n  .itsm-analytics4__text{\n    font-size:15px !important;\n  }\n}\n<\/style>\n<\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-13 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-left:24px;--awb-padding-right-small:40px;--awb-padding-left-small:40px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1268.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:0%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700&display=swap\" rel=\"stylesheet\">\n\n<section class=\"itsm-metrics\">\n  <h3 class=\"itsm-metrics__title\">\u041a\u043b\u044e\u0447\u043e\u0432\u0456 \u043c\u0435\u0442\u0440\u0438\u043a\u0438 \u0434\u043b\u044f \u043c\u043e\u043d\u0456\u0442\u043e\u0440\u0438\u043d\u0433\u0443:<\/h3>\n\n  <ul class=\"itsm-metrics__list\">\n    <li class=\"itsm-metrics__item\">\n      <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/12\/Group-37185-5.svg\" class=\"itsm-metrics__icon\" alt=\"\">\n      \u041e\u0431\u0441\u044f\u0433 \u0442\u0456\u043a\u0435\u0442\u0456\u0432 \u0456 \u0434\u0438\u043d\u0430\u043c\u0456\u043a\u0430 \u0437\u0432\u0435\u0440\u043d\u0435\u043d\u044c.\n    <\/li>\n\n    <li class=\"itsm-metrics__item\">\n      <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/12\/Group-37185-5.svg\" class=\"itsm-metrics__icon\" alt=\"\">\n      FCR (First Contact Resolution) \u2014 \u0437\u0430\u043a\u0440\u0438\u0442\u0442\u044f \u0437 \u043f\u0435\u0440\u0448\u043e\u0433\u043e \u043a\u043e\u043d\u0442\u0430\u043a\u0442\u0443.\n    <\/li>\n\n    <li class=\"itsm-metrics__item\">\n      <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/12\/Group-37185-5.svg\" class=\"itsm-metrics__icon\" alt=\"\">\n      \u0421\u0435\u0440\u0435\u0434\u043d\u0456\u0439 \u0447\u0430\u0441 \u0432\u0438\u0440\u0456\u0448\u0435\u043d\u043d\u044f (MTTR).\n    <\/li>\n\n    <li class=\"itsm-metrics__item\">\n      <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/12\/Group-37185-5.svg\" class=\"itsm-metrics__icon\" alt=\"\">\n      CSAT \u2014 \u0440\u0456\u0432\u0435\u043d\u044c \u0437\u0430\u0434\u043e\u0432\u043e\u043b\u0435\u043d\u043e\u0441\u0442\u0456 \u043a\u043e\u0440\u0438\u0441\u0442\u0443\u0432\u0430\u0447\u0456\u0432.\n    <\/li>\n\n    <li class=\"itsm-metrics__item\">\n      <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/12\/Group-37185-5.svg\" class=\"itsm-metrics__icon\" alt=\"\">\n      \u041f\u0440\u043e\u0434\u0443\u043a\u0442\u0438\u0432\u043d\u0456\u0441\u0442\u044c \u0442\u0435\u0445\u043d\u0456\u0447\u043d\u043e\u0457 \u043a\u043e\u043c\u0430\u043d\u0434\u0438 \u2014 \u043d\u0430\u0432\u0430\u043d\u0442\u0430\u0436\u0435\u043d\u043d\u044f \u0442\u0430 \u0448\u0432\u0438\u0434\u043a\u0456\u0441\u0442\u044c.\n    <\/li>\n  <\/ul>\n<\/section>\n\n<style>\n.itsm-metrics,\n.itsm-metrics *{\n  box-sizing:border-box;\n  font-family:'Montserrat',sans-serif !important;\n  color:#021338;\n}\n\n.itsm-metrics{\n  margin:36px 0;\n}\n\n.itsm-metrics__title{\n  margin:0 0 22px 0;\n   color:#021338!important;\n  font-size:24px!important;\n   font-family:'Montserrat',sans-serif !important;\n  font-weight:700!important;\n}\n\n.itsm-metrics__list{\n  list-style:none;\n  margin:0;\n  padding:0;\n  display:flex;\n  flex-direction:column;\n  gap:18px;\n}\n\n.itsm-metrics__item{\n  display:flex;\n  align-items:center;\n  gap:14px;\n  font-size:15px;\n  font-weight: 500!important;\n  line-height:1.35;\n  font-weight:500;\n}\n\n.itsm-metrics__icon{\n  width:50px;\n  height:50px;\n  flex-shrink:0;\n}\n\n@media (max-width:768px){\n  .itsm-metrics__icon{\n    width:34px;\n    height:34px;\n  }\n  .itsm-metrics__title{\n  margin:0 0 22px 0;\n   color:#021338!important;\n  font-size:22px!important;\n   font-family:'Montserrat',sans-serif !important;\n  font-weight:700!important;\n}\n  .itsm-metrics__item{\n    font-size:15px!important;\n  }\n}\n<\/style>\n<\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"case-image-block2\">\n    <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/12\/Group-37194-1.webp\" alt=\"\u0410\u043d\u0430\u043b\u0456\u0442\u0438\u043a\u0430 \u0442\u0430 KPI \u0432 ITSM-\u0441\u0438\u0441\u0442\u0435\u043c\u0456 \u0434\u043b\u044f \u043f\u0440\u0438\u0439\u043d\u044f\u0442\u0442\u044f \u0440\u0456\u0448\u0435\u043d\u044c \u043d\u0430 \u043e\u0441\u043d\u043e\u0432\u0456 \u0434\u0430\u043d\u0438\u0445\">\n<\/div>\n<\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-14 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1268.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-menu-anchor\" id=\"fifth\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-15 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-padding-right-small:40px;--awb-padding-left-small:40px;--awb-margin-top:40px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1268.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700&display=swap\" rel=\"stylesheet\">\n\n<section class=\"ticket-criteria\">\n  <h2 class=\"ticket-criteria__title\">\n    \u042f\u043a \u043e\u0431\u0440\u0430\u0442\u0438 \u0441\u0443\u0447\u0430\u0441\u043d\u0435 \u0440\u0456\u0448\u0435\u043d\u043d\u044f \u0434\u043b\u044f \u0442\u0456\u043a\u0435\u0442\u0438\u043d\u0433\u0443:<br>\n    5 \u0433\u043e\u043b\u043e\u0432\u043d\u0438\u0445 \u043a\u0440\u0438\u0442\u0435\u0440\u0456\u0457\u0432\n  <\/h2>\n\n  <div class=\"ticket-criteria__grid\">\n\n    <div class=\"ticket-criteria__card\">\n      <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/11\/Frame-37118-12.svg\" alt=\"\" class=\"ticket-criteria__icon\">\n      <h3 class=\"ticket-criteria__card-title\">\u0420\u043e\u0437\u043c\u0456\u0440 \u0456 \u0441\u043a\u043b\u0430\u0434\u043d\u0456\u0441\u0442\u044c \u043e\u0440\u0433\u0430\u043d\u0456\u0437\u0430\u0446\u0456\u0457<\/h3>\n      <p class=\"ticket-criteria__text\">\u0412\u0456\u0434 \u043c\u0430\u043b\u043e\u0433\u043e \u0431\u0456\u0437\u043d\u0435\u0441\u0443 \u0434\u043e \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u0440\u0456\u0432\u043d\u044f.<\/p>\n    <\/div>\n\n    <div class=\"ticket-criteria__card\">\n      <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/12\/Frame-37118-44.svg\" alt=\"\" class=\"ticket-criteria__icon\">\n      <h3 class=\"ticket-criteria__card-title\">\u0421\u043f\u0435\u0446\u0438\u0444\u0456\u0447\u043d\u0456 \u0432\u0438\u043c\u043e\u0433\u0438<\/h3>\n      <p class=\"ticket-criteria__text\">\u0406\u043d\u0442\u0435\u0433\u0440\u0430\u0446\u0456\u0457, \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u044f, \u043e\u043c\u043d\u0456\u043a\u0430\u043d\u0430\u043b\u044c\u043d\u0456\u0441\u0442\u044c.<\/p>\n    <\/div>\n\n    <div class=\"ticket-criteria__card\">\n      <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/11\/Frame-37118-17.svg\" alt=\"\" class=\"ticket-criteria__icon\">\n      <h3 class=\"ticket-criteria__card-title\">\u0411\u044e\u0434\u0436\u0435\u0442<\/h3>\n      <p class=\"ticket-criteria__text\">\u041e\u0446\u0456\u043d\u043a\u0430 \u0432\u0430\u0440\u0442\u043e\u0441\u0442\u0456 \u0432\u043e\u043b\u043e\u0434\u0456\u043d\u043d\u044f, \u0430 \u043d\u0435 \u0442\u0456\u043b\u044c\u043a\u0438 \u043b\u0456\u0446\u0435\u043d\u0437\u0456\u0457.<\/p>\n    <\/div>\n\n    <div class=\"ticket-criteria__card\">\n      <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/12\/Frame-37118-45.svg\" alt=\"\" class=\"ticket-criteria__icon\">\n      <h3 class=\"ticket-criteria__card-title\">\u041f\u0440\u043e\u0441\u0442\u043e\u0442\u0430 \u0432\u0438\u043a\u043e\u0440\u0438\u0441\u0442\u0430\u043d\u043d\u044f<\/h3>\n      <p class=\"ticket-criteria__text\">\u0406\u043d\u0442\u0443\u0457\u0442\u0438\u0432\u043d\u0438\u0439 \u0456\u043d\u0442\u0435\u0440\u0444\u0435\u0439\u0441, low-code \u043c\u043e\u0436\u043b\u0438\u0432\u043e\u0441\u0442\u0456.<\/p>\n    <\/div>\n\n    <div class=\"ticket-criteria__card\">\n      <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/12\/Frame-37118-46.svg\" alt=\"\" class=\"ticket-criteria__icon\">\n      <h3 class=\"ticket-criteria__card-title\">\u041c\u0430\u0441\u0448\u0442\u0430\u0431\u043e\u0432\u0430\u043d\u0456\u0441\u0442\u044c<\/h3>\n      <p class=\"ticket-criteria__text\">\u0413\u043e\u0442\u043e\u0432\u043d\u0456\u0441\u0442\u044c \u0441\u0438\u0441\u0442\u0435\u043c\u0438 \u0440\u043e\u0441\u0442\u0438 \u0440\u0430\u0437\u043e\u043c \u0456\u0437 \u0431\u0456\u0437\u043d\u0435\u0441\u043e\u043c.<\/p>\n    <\/div>\n\n  <\/div>\n<\/section>\n\n<style>\n.ticket-criteria,\n.ticket-criteria *{\n  box-sizing:border-box;\n  font-family:'Montserrat',sans-serif!important;\n}\n\n.ticket-criteria{\n\n}\n\n.ticket-criteria__title{\n  font-size:32px;\n  font-weight:700!important;\n    font-family:'Montserrat',sans-serif!important;\n  line-height:1.29!important;\n  margin:0 0 36px;\n  color:#021338;\n}\n\n.ticket-criteria__grid{\n  display:grid;\n  grid-template-columns:repeat(3,1fr);\n  gap:28px;\n}\n\n.ticket-criteria__card{\n  background:#fff;\n  border-radius:24px;\n  padding:28px 26px;\n  border:1px solid rgba(0,0,0,0.03);\n  box-shadow:\n    0 4px 12px rgba(0,0,0,0.02),\n    0 4px 22px rgba(0,0,0,0.06);\n}\n\n.ticket-criteria__icon{\n  width:86px;\n  height:86px;\n  display:block;\n  margin-bottom:28px;\n}\n\n.ticket-criteria__card-title{\n  font-size:22px!important;\n    font-family:'Montserrat',sans-serif!important;\n  font-weight:700!important;\n  line-height:1.35!important;\n  margin:0 0 10px;\n  color:#0000FF!important;\n}\n\n.ticket-criteria__text{\n  font-size:15px;\n  font-weight:500;\n  line-height:1.45;\n  margin:0;\n  color:#021338;\n}\n\n@media (max-width:1024px){\n  .ticket-criteria__grid{\n    grid-template-columns:repeat(2,1fr);\n  }\n}\n\n@media (max-width:768px){\n  .ticket-criteria__title{\n    font-size:22px;\n    margin-bottom:24px;\n  }\n  \n.ticket-criteria__icon{\n  width:66px;\n  height:66px;\n  display:block;\n  margin-bottom:28px;\n}\n  .ticket-criteria__grid{\n    grid-template-columns:1fr;\n    gap:20px;\n  }\n  \n.ticket-criteria__card-title{\n  font-size:18px!important;\n    font-family:'Montserrat',sans-serif!important;\n  font-weight:700!important;\n  line-height:1.35!important;\n  margin:0 0 10px;\n  color:#0000FF!important;\n}\n}\n<\/style>\n<\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-16 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1268.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-menu-anchor\" id=\"sixth\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-17 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-padding-right-small:40px;--awb-padding-left-small:40px;--awb-margin-top:55px;--awb-margin-top-small:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1268.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700&display=swap\" rel=\"stylesheet\">\n\n<section class=\"itsm-checklist\">\n  <h2 class=\"itsm-checklist__title\">\n    \u0427\u0435\u043a\u043b\u0456\u0441\u0442 \u043e\u0431\u043e\u0432\u02bc\u044f\u0437\u043a\u043e\u0432\u0438\u0445 \u0444\u0443\u043d\u043a\u0446\u0456\u0439 \u0443 \u0441\u0443\u0447\u0430\u0441\u043d\u043e\u043c\u0443 ITSM-\u0440\u0456\u0448\u0435\u043d\u043d\u0456\n  <\/h2>\n\n  <div class=\"itsm-checklist__grid\">\n\n    <div class=\"itsm-checklist__item\">\n      <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/11\/Group-37185-3.svg\" alt=\"\" class=\"itsm-checklist__icon\">\n      <span class=\"itsm-checklist__text\">\u041f\u043e\u0440\u0442\u0430\u043b \u0441\u0430\u043c\u043e\u043e\u0431\u0441\u043b\u0443\u0433\u043e\u0432\u0443\u0432\u0430\u043d\u043d\u044f<\/span>\n    <\/div>\n\n    <div class=\"itsm-checklist__item\">\n      <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/11\/Group-37185-3.svg\" alt=\"\" class=\"itsm-checklist__icon\">\n      <span class=\"itsm-checklist__text\">\u0410\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u044f \u0442\u0430 AI<\/span>\n    <\/div>\n\n    <div class=\"itsm-checklist__item\">\n      <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/11\/Group-37185-3.svg\" alt=\"\" class=\"itsm-checklist__icon\">\n      <span class=\"itsm-checklist__text\">\u0426\u0435\u043d\u0442\u0440\u0430\u043b\u0456\u0437\u043e\u0432\u0430\u043d\u0435 \u0443\u043f\u0440\u0430\u0432\u043b\u0456\u043d\u043d\u044f \u0442\u0456\u043a\u0435\u0442\u0430\u043c\u0438<\/span>\n    <\/div>\n\n    <div class=\"itsm-checklist__item\">\n      <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/11\/Group-37185-3.svg\" alt=\"\" class=\"itsm-checklist__icon\">\n      <span class=\"itsm-checklist__text\">\u0406\u043d\u0442\u0435\u0433\u0440\u0430\u0446\u0456\u0457 (CRM, email, AD, Teams, \u0456\u043d\u0432\u0435\u043d\u0442\u0430\u0440\u0438\u0437\u0430\u0446\u0456\u044f)<\/span>\n    <\/div>\n\n    <div class=\"itsm-checklist__item\">\n      <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/11\/Group-37185-3.svg\" alt=\"\" class=\"itsm-checklist__icon\">\n      <span class=\"itsm-checklist__text\">\u041f\u043e\u0442\u0443\u0436\u043d\u0430 \u0431\u0430\u0437\u0430 \u0437\u043d\u0430\u043d\u044c<\/span>\n    <\/div>\n\n    <div class=\"itsm-checklist__item\">\n      <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/11\/Group-37185-3.svg\" alt=\"\" class=\"itsm-checklist__icon\">\n      <span class=\"itsm-checklist__text\">\u041a\u0430\u0441\u0442\u043e\u043c\u0456\u0437\u0430\u0446\u0456\u044f \u043f\u0440\u043e\u0446\u0435\u0441\u0456\u0432 \u043f\u0456\u0434 \u0441\u043f\u0435\u0446\u0438\u0444\u0456\u043a\u0443 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0457<\/span>\n    <\/div>\n\n    <div class=\"itsm-checklist__item\">\n      <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/11\/Group-37185-3.svg\" alt=\"\" class=\"itsm-checklist__icon\">\n      <span class=\"itsm-checklist__text\">\u0410\u043d\u0430\u043b\u0456\u0442\u0438\u043a\u0430 \u0442\u0430 \u0433\u043d\u0443\u0447\u043a\u0430 \u0437\u0432\u0456\u0442\u043d\u0456\u0441\u0442\u044c<\/span>\n    <\/div>\n\n  <\/div>\n<\/section>\n\n<style>\n.itsm-checklist,\n.itsm-checklist *{\n  box-sizing:border-box;\n  font-family:'Montserrat',sans-serif!important;\n}\n\n.itsm-checklist{\n  margin:6px 0;\n}\n\n.itsm-checklist__title{\n  font-size:32px!important;\n  font-weight:700!important;\n    font-family:'Montserrat',sans-serif!important;\n  line-height:1.3!important;\n  margin:0 0 40px;\n  color:#021338;\n}\n\n.itsm-checklist__grid{\n  display:grid;\n  grid-template-columns:repeat(2,1fr);\n  column-gap:64px;\n  row-gap:26px;\n}\n\n.itsm-checklist__item{\n  display:flex;\n  align-items:center;\n  gap:16px;\n}\n\n.itsm-checklist__icon{\n  width:58px;\n  height:58px;\n  flex-shrink:0;\n}\n\n.itsm-checklist__text{\n  font-size:16px;\n  font-weight:600;\n  line-height:1.45;\n  color:#021338;\n}\n\n@media (max-width:768px){\n  .itsm-checklist__title{\n    font-size:22px!important;\n    margin-bottom:28px;\n  }\n  .itsm-checklist__grid{\n    grid-template-columns:1fr;\n    row-gap:20px;\n  }\n  .itsm-checklist__icon{\n    width:42px;\n    height:42px;\n  }\n  .itsm-checklist__text{\n    font-size:15px;\n  }\n}\n<\/style>\n<\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-22 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-menu-anchor\" id=\"seventh\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-18 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-padding-right-small:40px;--awb-padding-left-small:40px;--awb-margin-top:19px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1268.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-23 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"case-image-block2\">\n    <img decoding=\"async\" src=\"https:\/\/softico.ua\/wp-content\/uploads\/2025\/12\/Frame-37363.webp\" alt=\"ServiceDesk Plus \u2014 ITSM-\u0440\u0456\u0448\u0435\u043d\u043d\u044f \u0434\u043b\u044f \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u0457 \u043f\u0440\u043e\u0446\u0435\u0441\u0456\u0432 IT-\u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438\">\n<\/div>\n<\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-24 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-top-small:20px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:0%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700;800&display=swap\" rel=\"stylesheet\">\n\n<section class=\"itsm-sdpblock\">\n  <div class=\"itsm-sdpblock__inner\">\n\n    <h2 class=\"itsm-sdpblock__title\">\n      ServiceDesk Plus \u2014<br>\n      \u043a\u043e\u043c\u043f\u043b\u0435\u043a\u0441\u043d\u0435 ITSM-\u0440\u0456\u0448\u0435\u043d\u043d\u044f<br>\n      \u0434\u043b\u044f \u0441\u0443\u0447\u0430\u0441\u043d\u043e\u0433\u043e \u0431\u0456\u0437\u043d\u0435\u0441\u0443\n    <\/h2>\n\n    <p class=\"itsm-sdpblock__text\">\n     <p class=\"itsm-sdpblock__text\">\n  <strong>\n    <a href=\"https:\/\/www.manageengine.com\/products\/service-desk\/\"\n       target=\"_blank\"\n       rel=\"nofollow noopener\"\n       class=\"itsm-sdpblock__link\">\n      ServiceDesk Plus (ManageEngine)\n    <\/a>\n  <\/strong>\n  \u2014  \u0444\u043b\u0430\u0433\u043c\u0430\u043d\u0441\u044c\u043a\u0430 ITSM-\u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0430, \u044f\u043a\u0430 \u0437\u0430\u0431\u0435\u0437\u043f\u0435\u0447\u0443\u0454 \u0446\u0435\u043d\u0442\u0440\u0430\u043b\u0456\u0437\u043e\u0432\u0430\u043d\u0435 \u0443\u043f\u0440\u0430\u0432\u043b\u0456\u043d\u043d\u044f \u0432\u0441\u0456\u043c\u0430 \u043f\u0440\u043e\u0446\u0435\u0441\u0430\u043c\u0438 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438. \n \n<\/>\n<\/strong> \u0412\u043e\u043d\u0430 \u0434\u043e\u043f\u043e\u043c\u0430\u0433\u0430\u0454 \u043e\u043f\u0442\u0438\u043c\u0456\u0437\u0443\u0432\u0430\u0442\u0438 \u043e\u043f\u0435\u0440\u0430\u0446\u0456\u0457, \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0443\u0432\u0430\u0442\u0438 \u0440\u0443\u0442\u0438\u043d\u043d\u0456 \u0437\u0430\u0434\u0430\u0447\u0456 \u0442\u0430 \u043e\u0442\u0440\u0438\u043c\u0443\u0432\u0430\u0442\u0438 \u0433\u043b\u0438\u0431\u043e\u043a\u0456 \u0456\u043d\u0441\u0430\u0439\u0442\u0438 \u043d\u0430 \u043e\u0441\u043d\u043e\u0432\u0456 \u0430\u043d\u0430\u043b\u0456\u0442\u0438\u043a\u0438. \n    <\/p>\n\n    <p class=\"itsm-sdpblock__label\">\u041a\u043b\u044e\u0447\u043e\u0432\u0456 ITSM-\u043c\u043e\u0436\u043b\u0438\u0432\u043e\u0441\u0442\u0456 ServiceDesk Plus:<\/p>\n\n    <ul class=\"itsm-sdpblock__list\">\n      <li>\u0423\u043f\u0440\u0430\u0432\u043b\u0456\u043d\u043d\u044f \u0456\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430\u043c\u0438<\/li>\n      <li>\u0423\u043f\u0440\u0430\u0432\u043b\u0456\u043d\u043d\u044f \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430\u043c\u0438<\/li>\n      <li>\u0423\u043f\u0440\u0430\u0432\u043b\u0456\u043d\u043d\u044f \u0437\u043c\u0456\u043d\u0430\u043c\u0438<\/li>\n      <li>\u0423\u043f\u0440\u0430\u0432\u043b\u0456\u043d\u043d\u044f \u0431\u0430\u0437\u043e\u044e \u0437\u043d\u0430\u043d\u044c<\/li>\n      <li>\u0410\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u044f \u0442\u0430 workflow<\/li>\n     <li>\n  \u0406\u043d\u0442\u0435\u0433\u0440\u0430\u0446\u0456\u0457 \u0437\n  <a href=\"https:\/\/softico.ua\/uk\/manufacturer\/manageengine\/\"\n     target=\"_blank\"\n     rel=\"noopener\"\n     class=\"itsm-sdpblock__link\">\n    ManageEngine\n  <\/a>\n  \u0442\u0430 \u0437\u043e\u0432\u043d\u0456\u0448\u043d\u0456\u043c\u0438 \u0441\u0438\u0441\u0442\u0435\u043c\u0430\u043c\u0438\n<\/li>\n\n      <li>\u0420\u043e\u0437\u0448\u0438\u0440\u0435\u043d\u0456 \u0430\u043d\u0430\u043b\u0456\u0442\u0438\u0447\u043d\u0456 \u0434\u0430\u0448\u0431\u043e\u0440\u0434\u0438<\/li>\n    <\/ul>\n\n    <p class=\"itsm-sdpblock__text itsm-sdpblock__text--strong\">\n     <p class=\"itsm-sdpblock__text itsm-sdpblock__text--strong\">\n  <strong>\n    <a href=\"https:\/\/www.manageengine.com\/products\/service-desk\/\"\n       target=\"_blank\"\n       rel=\"nofollow noopener\"\n       class=\"itsm-sdpblock__link\">\n      ServiceDesk Plus\n    <\/a>\n\n  \u043f\u043e\u0454\u0434\u043d\u0443\u0454 \u0432\u0441\u0456 \u0430\u0441\u043f\u0435\u043a\u0442\u0438 \u0441\u0435\u0440\u0432\u0456\u0441-\u0434\u0435\u0441\u043a\u0443 \u0432 \u0454\u0434\u0438\u043d\u0456\u0439 \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0456 \u0442\u0430 \u0434\u043e\u0437\u0432\u043e\u043b\u044f\u0454 \u0437\u043d\u0430\u0447\u043d\u043e\n  \u043f\u0456\u0434\u0432\u0438\u0449\u0438\u0442\u0438 \u0448\u0432\u0438\u0434\u043a\u0456\u0441\u0442\u044c \u0456 \u044f\u043a\u0456\u0441\u0442\u044c IT-\u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0438.\n<\/p>  <\/strong>\n\n\n  <\/div>\n<\/section>\n\n<style>\n.itsm-sdpblock,\n.itsm-sdpblock *{\n  box-sizing:border-box;\n  font-family:'Montserrat',sans-serif!important;\n}\n\n.itsm-sdpblock{\n\n  color:#021338;\n}\n\n.itsm-sdpblock__inner{\n\n}\n\n.itsm-sdpblock__title{\n  margin:0 0 18px;\n    font-family:'Montserrat',sans-serif!important;\n  font-size:32px;\n  line-height:1.2;\n  font-weight:700!important;\n  color:#021338;\n}\n\n.itsm-sdpblock__text{\n  margin:0 0 16px;\n  font-size:15px;\n  line-height:1.45;\n  font-weight:500;\n  color:#021338;\n  max-width:980px;\n}\n\/* ===== Plain list with BLUE bullets (Avada fix) ===== *\/\n.itsm-sdpblock__list{\n  margin:12px 0 18px !important;\n  padding-left:22px !important;\n  list-style-type:disc !important;\n  list-style-position:outside !important;\n}\n\n.itsm-sdpblock__list li{\n  display:list-item !important; \/* \u041a\u041b\u042e\u0427\u0415\u0412\u041e *\/\n  margin:0 0 6px !important;\n  font-size:15px !important;\n  line-height:1.35 !important;\n  font-weight:500 !important;\n  color:#021338 !important;\n}\n\n.itsm-sdpblock__list li::marker{\n  color:#0000FF !important; \/* \u0421\u0418\u041d\u0418\u0415 \u0422\u041e\u0427\u041a\u0418 *\/\n  font-size:12px !important;\n}\n\n\n.itsm-sdpblock__label{\n  margin:18px 0 10px;\n  font-size:15px;\n  line-height:1.35;\n  font-weight:700;\n  color:#021338;\n}\n.itsm-sdpblock__link{\n  color:#021338;\n  text-decoration:underline;\n  text-underline-offset:3px;\n  transition:text-decoration .2s ease, opacity .2s ease;\n}\n\n.itsm-sdpblock__link:hover{\n  text-decoration:none;\n  opacity:.85;\n}\n\n.itsm-sdpblock__list{\n  margin:0 0 18px;\n  padding-left:18px;\n  list-style:disc;\n}\n\n.itsm-sdpblock__list li{\n  margin:0 0 6px;\n  font-size:15px;\n  line-height:1.35;\n  font-weight:500;\n  color:#021338;\n}\n\n.itsm-sdpblock__text--strong{\n  margin-top:6px;\n}\n\n@media (max-width:768px){\n  .itsm-sdpblock__title{\n    font-size:22px;\n  }\n  .itsm-sdpblock__text,\n  .itsm-sdpblock__label,\n  .itsm-sdpblock__list li{\n    font-size:14px;\n  }\n}\n<\/style>\n<\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-19 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:16px;--awb-padding-top-small:26px;--awb-padding-right-small:36px;--awb-padding-left-small:36px;--awb-margin-top:70px;--awb-margin-bottom:85px;--awb-margin-top-small:0px;--awb-margin-bottom-small:47px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1268.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-25 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-padding-left:10px;--awb-padding-top-small:0px;--awb-padding-right-small:0px;--awb-padding-left-small:0px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:0%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:0%;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:0px;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"graybackgroundmanageengine\">\n  <h2 class=\"graybackgroundmanageengine__title\">\u0412\u0438\u0441\u043d\u043e\u0432\u043e\u043a<\/h2>\n\n  <div class=\"graybackgroundmanageengine__body\">\n    <p class=\"graybackgroundmanageengine__p\">\n     <strong> \u0421\u0443\u0447\u0430\u0441\u043d\u0430 \u0441\u0438\u0441\u0442\u0435\u043c\u0430 \u0442\u0456\u043a\u0435\u0442\u0438\u043d\u0433\u0443<\/strong> \u2014 \u0446\u0435 \u043d\u0435 \u043f\u0440\u043e\u0441\u0442\u043e \u0456\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442 \u0434\u043b\u044f \u043e\u0431\u043b\u0456\u043a\u0443 \u0437\u0432\u0435\u0440\u043d\u0435\u043d\u044c.\n      \u0426\u0435 \u043f\u043e\u0432\u043d\u043e\u0446\u0456\u043d\u043d\u0438\u0439 \u0444\u0443\u043d\u0434\u0430\u043c\u0435\u043d\u0442 \u0435\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0433\u043e ITSM: \u0432\u0456\u0434 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0456\u0457 \u0442\u0430\n      \u0441\u0430\u043c\u043e\u043e\u0431\u0441\u043b\u0443\u0433\u043e\u0432\u0443\u0432\u0430\u043d\u043d\u044f \u0434\u043e \u0430\u043d\u0430\u043b\u0456\u0442\u0438\u043a\u0438 \u0439 \u043e\u0440\u043a\u0435\u0441\u0442\u0440\u0430\u0446\u0456\u0457 \u043f\u0440\u043e\u0446\u0435\u0441\u0456\u0432.\n      \u041f\u0440\u0430\u0432\u0438\u043b\u044c\u043d\u043e \u0432\u0438\u0431\u0440\u0430\u043d\u0435 \u0440\u0456\u0448\u0435\u043d\u043d\u044f \u0434\u043e\u043f\u043e\u043c\u043e\u0436\u0435 \u043e\u043f\u0442\u0438\u043c\u0456\u0437\u0443\u0432\u0430\u0442\u0438 \u0440\u043e\u0431\u043e\u0442\u0443 IT-\u043a\u043e\u043c\u0430\u043d\u0434,\n      \u043f\u0456\u0434\u0432\u0438\u0449\u0438\u0442\u0438 \u0440\u0456\u0432\u0435\u043d\u044c \u0441\u0435\u0440\u0432\u0456\u0441\u0443 \u0442\u0430 \u043f\u0440\u0438\u0441\u043a\u043e\u0440\u0438\u0442\u0438 \u0440\u043e\u0437\u0432\u0438\u0442\u043e\u043a \u0431\u0456\u0437\u043d\u0435\u0441\u0443.\n    <\/p>\n  <\/div>\n<\/div>\n\n\n<style>\n.graybackgroundmanageengine,\n.graybackgroundmanageengine *{\n  font-family:'Montserrat',sans-serif!important;\n  letter-spacing:0!important;\n  color:#021338;\n}\n\n.graybackgroundmanageengine{\n  background:#EBEBEB;\n  border-radius:35px;\n  padding:32px 56px 30px;\n  position:relative;\n}\n\n.graybackgroundmanageengine__title{\n  font-size:32px!important;\n  font-weight:700!important;\n  line-height:1.3!important;\n  margin:0 0 18px 0;\n}\n\n\/* \u041b\u0456\u0432\u0430 \u0432\u0435\u0440\u0442\u0438\u043a\u0430\u043b\u044c\u043d\u0430 \u0441\u0438\u043d\u044f \u043b\u0456\u043d\u0456\u044f *\/\n.graybackgroundmanageengine__body{\n  position:relative;\n  padding-left:24px;\n}\n\n.graybackgroundmanageengine__body::before{\n  content:\"\";\n  position:absolute;\n  left:0;\n  top:6px;\n  bottom:2px;\n  width:3px;\n  border-radius:12px!important;\n  background:#0000FF;\n}\n\n.graybackgroundmanageengine__p{\n  margin:0 0 14px 0;\n  line-height:1.3!important;\n  font-size:15px;\n  font-weight:500!important;\n}\n\n@media (max-width:768px){\n  .graybackgroundmanageengine{\n    border-radius:24px;\n    padding:22px 18px;\n  }\n  .graybackgroundmanageengine__title{\n    font-size:24px!important;\n    margin-bottom:24px;\n  }\n  .graybackgroundmanageengine__body{\n    padding-left:18px;\n  }\n  .graybackgroundmanageengine__body::before{\n    width:3px;\n  }\n  .graybackgroundmanageengine__p{\n    font-size:15px;\n  }\n}\n<\/style>\n<\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-20 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-bottom:29px;--awb-padding-left:0px;--awb-padding-right-small:35px;--awb-padding-left-small:35px;--awb-margin-top:40px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:calc( 1220px + 20px );margin-left: calc(-20px \/ 2 );margin-right: calc(-20px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-26 fusion-flex-column\" style=\"--awb-padding-left-small:0px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:10px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:calc( 0 * calc( 100% - 20 ) );--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:10px;--awb-spacing-left-medium:calc( 0 * calc( 100% - 20 ) );--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"form__home__left\" bis_skin_checked=\"1\">\n\t\t\t\t<div class=\"contact-blocks\" bis_skin_checked=\"1\">\n\t\t\t\t\t<div class=\"contact-header\" bis_skin_checked=\"1\">\n\t\t\t\t\t\t<h2 class=\"contact-main-title\">\u0417\u0432\u2019\u044f\u0437\u0430\u0442\u0438\u0441\u044f \u0437 \u043d\u0430\u043c\u0438<\/h2>\n\t\t\t\t\t\t<p class=\"contact-company\">\u0422\u041e\u0412 \u201c\u0421\u041e\u0424\u0422\u0406\u041a\u041e\u201d<\/p>\n\t\t\t\t\t\t<p class=\"contact-subtitle\">\n\t\t\t\t\t\t\t\u041c\u0438 \u043f\u0456\u0434\u0431\u0435\u0440\u0435\u043c\u043e \u043e\u043f\u0442\u0438\u043c\u0430\u043b\u044c\u043d\u0456 \u0440\u0456\u0448\u0435\u043d\u043d\u044f \u0434\u043b\u044f \u0432\u0430\u0448\u043e\u0433\u043e \u0431\u0456\u0437\u043d\u0435\u0441\u0443 \u0442\u0430 \u0437\u0430\u0431\u0435\u0437\u043f\u0435\u0447\u0438\u043c\u043e \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u043a\u0443 \u043d\u0430 \u043a\u043e\u0436\u043d\u043e\u043c\u0443 \u0435\u0442\u0430\u043f\u0456.\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"contact-img\" bis_skin_checked=\"1\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/softico.ua\/wp-content\/themes\/avada-child\/assets\/images\/form-image.webp\" alt=\"form-image\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-27 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:10px;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:0px;--awb-spacing-left-medium:10px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:10px;--awb-spacing-left-small:10px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div id=\"dyn365-form-mount\"><\/div> \n\n<script>\n(function(){\n  const mount = document.getElementById('dyn365-form-mount');\n  const iframe = document.createElement('iframe');\n  iframe.id = 'dyn365_iso_iframe';\n  iframe.title = 'Dynamics 365 Form';\n  iframe.setAttribute('sandbox','allow-scripts allow-forms allow-same-origin');\n  iframe.style.cssText = 'width:100%;max-width:100%;height:650px;border:0;display:block;background:#fff;overflow:visible;';\n  mount.appendChild(iframe);\n\n  const html = `<!doctype html><html><head>\n<meta charset=\"utf-8\"><meta name=\"viewport\" content=\"width=device-width,initial-scale=1,viewport-fit=cover\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\"><link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700&display=swap\" rel=\"stylesheet\">\n<\/head>\n<style>\n\n.marketingForm .multi { table-layout: fixed !important; width:100% !important; }\n.marketingForm .multi > tbody { display: table-row-group !important; }\n.marketingForm .multi > tbody > tr { display: table-row !important; }\n\n\/* \u0414\u0432\u0435 \u043a\u043e\u043b\u043e\u043d\u043a\u0438 \u043f\u043e 49% \u2014 \u0442\u043e\u043b\u044c\u043a\u043e \u0434\u043b\u044f \u043f\u0435\u0440\u0432\u044b\u0445 4 \u043f\u043e\u043b\u0435\u0439 *\/\n.marketingForm .multi > tbody > tr > th[data-container][data-container-width=\"50\"]{\n  display: table-cell !important;\n  width: 49% !important;\n  vertical-align: top !important;\n  padding: 0 !important;\n  box-sizing: border-box !important;\n}\n\n\/* \u041e\u0434\u043d\u043e\u043a\u043e\u043b\u043e\u043d\u043e\u0447\u043d\u044b\u0435 \u0431\u043b\u043e\u043a\u0438 *\/\n.marketingForm .multi > tbody > tr > th[data-container][data-container-width=\"100\"],\n.marketingForm .multi > tbody > tr > th[data-container][data-container-width=\"100.00\"]{\n  display: table-cell !important;\n  width: 100% !important;\n}\n\n.textFormFieldBlock,\n.phoneFormFieldBlock,\n.optionSetFormFieldBlock,\n.dateTimeFormFieldBlock,\n.lookupFormFieldBlock{\n  padding: 8px 10px !important;\n  margin: 0 !important;\n  gap: 6px !important;\n}\n.marketingForm table{ border-collapse: separate !important; border-spacing: 0 !important; }\n.marketingForm td, .marketingForm th{ padding: 0 !important; border: 0 !important; }\n\n\/* === 2. \u0414\u0415\u041a\u041e\u0420\u0410\u0422\u0418\u0412\u041d\u0410\u042f \u0427\u0410\u0421\u0422\u042c === *\/\n.marketingForm,\n.marketingForm * {\n  font-family: 'Montserrat', sans-serif !important;\n  color: #021338 !important;\n  letter-spacing: 0.1px;\n  box-sizing: border-box;\n}\n\n\/* \u041b\u0435\u0439\u0431\u043b\u044b *\/\n.textFormFieldBlock label,\n.phoneFormFieldBlock label,\n.optionSetFormFieldBlock label {\n  font-family: 'Montserrat', sans-serif !important;\n  font-size: 13px !important;\n  font-weight: 600 !important;\n  color: #021338 !important;\n  margin-bottom: 3px !important;\n}\n\n\/* \u041f\u043e\u043b\u044f \u0432\u0432\u043e\u0434\u0430, textarea \u0438 select *\/\n.textFormFieldBlock input,\n.phoneFormFieldBlock input,\n.marketingForm textarea,\n.optionSetFormFieldBlock select {\n  font-family: 'Montserrat', sans-serif !important;\n  font-size: 13px !important;\n  font-weight: 400 !important;\n  color: #021338 !important;\n  background: #ffffff !important;\n  border: 1px solid #d9dce3 !important;\n  border-radius: 10px !important;\n  padding: 12px 10px !important;\n  transition: all 0.2s ease-in-out;\n  width: 100% !important;\n  box-sizing: border-box !important;\n  line-height: 1.2 !important;\n  appearance: none !important;\n}\n\n\/* \u0421\u0442\u0440\u0435\u043b\u043e\u0447\u043a\u0430 \u0422\u041e\u041b\u042c\u041a\u041e \u0434\u043b\u044f \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0435\u0433\u043e select \u0432 \u0444\u043e\u0440\u043c\u0435 *\/\n.optionSetFormFieldBlock:last-of-type select {\n  background-image: url(\"data:image\/svg+xml;charset=UTF-8,%3Csvg fill='%23021338' height='10' viewBox='0 0 24 24' width='10' xmlns='http:\/\/www.w3.org\/2000\/svg'%3E%3Cpath d='M7 10l5 5 5-5z'\/%3E%3C\/svg%3E\") !important;\n  background-repeat: no-repeat !important;\n  background-position: right 10px center !important;\n  background-size: 12px !important;\n}\n\n\/* \u041f\u043e\u043b\u0435 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